BLI Surveys

Internal Customer Service (behavioral observation survey)

1. Survey responses are based on the perceptions and observations of others in the organization who work with, and receive service from, the business unit, department, team or individual being evaluated.  Based on the survey data, the Internal Customer Service Grid provides a visual synopsis of perceptions of 'internal customer service' in your organization.   It reflects how well everyone is supporting each other and working together to achieve business success.  This visual synopsis is supported by written descriptions and recommendations.

2. Employee Engagement levels are derived from the Internal Customer Service Index scores.

   Click here to go to the information page and survey.

 

Job Satisfaction & Workplace Morale (self report survey)

• This is a self-report survey in which individuals provide information on how content they are with their jobs, their co-workers, their bosses, and the organization as a whole.  Job satisfaction has a direct impact on performance and productivity and is very highly correlated with morale in organizations.  The results are reported in graphic form and are supported with written descriptions and recommendations.

   Click here to go directly to the survey.

 

 

 

 

 

 

 

 

 

 

 

Information and Background

bliaccess.com was established as a dedicated domain and a separate entity from the main Bottom Line Impact website. 

The purpose of this website is to provide surveys that measure important areas such as customer service teamwork, employee engagement, job satisfaction and workplace morale. 

These areas are critical to the effective delivery of service to external customers and are critical to the profitability and success of the organization.

There are two types of surveys:

1. Behavioral

2. Self-report

The behavioral survey is completed on individuals, departments and business units by others in the organization.  Responses are based on the observations and  perceptions of others.  This survey measures:

• customer service teamwork & employee engagement

The self-report survey is completed by the individuals themselves.  The responses reflect their own feelings and perceptions as related to their jobs and the organization.  This survey measures:

• job satisfaction & workplace morale

All questionnaires and surveys are submitted anonymously and all responses are completely confidential.